⚠️ ORDERS ORDERED DURING THE BLACK FRIDAY SALE CAN EXPERIENCE A FEW DAYS DELAY ⚠️
When you have placed your order we ship it out in 0-2 days. After that these will be our shipping times:
Slovenia – 3-6 working days – PostNL
*Working days: Monday, Tuesday, Wednesday, Thursday and Friday.
Is your country not included in this list and still want to know the shipping time? Please email us at email@example.com
- Packages outside Europe/USA are shipped from the Netherlands. So they might take longer than you expect them to. We however do our best to ship them as fast as we can! :)
- Packages shipped to Australia have a very long way to travel, they ship from the Netherlands to Frankfurt to Singapore and take the boat to Australia from there, once in Australia it still has to follow the normal shipping process. Please mind that this is a very long process and we can't promise your game is there sooner then 3 weeks after shipping it out..
- It can happen that your package is being held at customs for a random check, it is likely that the shipping time will take longer than mentioned above. We can't control which packages are selected for a check, so please be understanding when this happens.
- During the Holiday season most packages will take a couple days longer because of the work overload the carriers experience.
Customs fee / Duty / Taxes
It is possible that when your package is being held at customs that a certain fee needs to be payed. However, this doesn't happen very often. When it does happen, you will get a letter or an e-mail about this. It is important to always keep an eye on your mailbox and track and trace to prevent your package from getting returned or any further delay. We expect our customers to pay the taxes and duties themselves. However if this fee is higher than €10, we will always reimburse your shipping fee, so you won't have to pay twice! We do require you to e-mail us this request, send us the customs letter requesting the fee and a proof of transfer. If you have any questions about this or you want us to refund your shipping fee, please contact firstname.lastname@example.org or fill out the contact form on our website!